Shipping policy
Processing Time
We aim to process all orders within 1–3 business days of being placed.
Once processed, orders are routed to our distribution centers for packaging and shipment. Most orders are dispatched the following business day, although processing times may vary during peak sales periods, holidays, or promotional events.
Shipping Costs
We currently offer free worldwide shipping on orders over $80 USD or the equivalent amount in your local currency.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–5 business days |
| Canada | 3–7 business days |
| United Kingdom | 3–7 business days |
| European Union | 5–9 business days |
| Australia | 5–7 business days |
| Rest of World | 15–25 business days |
Please note that delivery estimates are not guaranteed and may vary depending on your location and local courier services.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking information so you can monitor your shipment.
Please allow 48–72 hours for tracking information to appear and update on the courier's website after receiving your shipment confirmation email.
Please note that returns and exchanges may not include tracking information.
Customs, Duties & Taxes
Customers in the European Union (EU/EEA)
Orders shipped internationally may be subject to import duties, taxes, VAT, or customs fees upon arrival in the destination country. These charges are determined and collected by local customs authorities and are the responsibility of the customer.
Amaya does not control these charges, cannot predict their amount, and is not responsible for delays caused by customs clearance procedures.
For additional information regarding potential import charges, we recommend contacting your local customs office.
Delivery Delays
While we work hard to ensure timely delivery, shipping times may occasionally be affected by:
- Seasonal demand and holiday periods
- Severe weather conditions
- Carrier delays
- Customs inspections or clearance procedures
- Local postal disruptions
Incorrect Addresses
Please ensure your shipping address is correct at checkout. Velora cannot be held responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible and we will work with the carrier to resolve the issue.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us at:
and our team will be happy to assist you.